Foiled Again!

So my coworkers today were foiled again today, by their nebolous grasp of the English language, and inability to read system specifications. Yesterday they sold three computers, with top of the line video cards, and new wireless cards to one guy, I'm supposed to install it all today. So I get right to it. I unpack all the computers, set them up, then disable the internal display adapter and shut them off. Thats where the fun begins. They sold this guy, top of the line PCI Express cards, problem is, there isn't a PCI Express slot on the computers they sold him. There's no slot at all in fact, just regular PCI slots.

I lifted up my head from working on the machine, and interupt the two employees infront of me, who are gloating over how much money they made off this poor guy, and say, "Ummm guys? Where are the PCI Express cards supposed to go in these machines if they don't have PCI Express slots?" At first they thought I was joking, but that lasted all of five seconds before the accusations started flying. So, and so was supposed to have looked at it. The specifications didn't actually say it didn't have a PC Express slot. The tech should have checked the boxes before he opened them. Blah blah blah. Finally they decided they'd just downgrade the guys computer to a similar model with an AMD processor, but that had PCI Express slots. No time during this entire ordeal did they call the customer in question to explain the situation to him. In addition, rather then putting the computers in open box, they just 'resealed' them and placed them back on the shelf as new so that the store wouldn't lose any money.

I wish I could say things like this didn't happen on a regular basis here, but it seems almost every day someone doesn't bother to read a simple specification on the side of the box. Now we've got 3 computers up on the shelf that have been opened, and messed with, and a customer whose about to get three computers he didn't actually purchase, and we're going to play the stupid game of who blinks first. Seems like an asanine way to handle customer service if you ask me.